Connect all customer touchpoints in one organized workspace.
Work together with notes, assignments, and tagging.
See complete customer information and history alongside every conversation.
Focus your team on urgent issues with smart prioritization.
See interaction history and customer data in one view without switching systems.
Created by people who've handled 500,000+ tickets and know what actually works.
Connect email and SMS in minutes, not hours of complicated setup.
Connect all customer touchpoints in one organized workspace.
Work together with notes, assignments, and tagging.
See complete customer information and history alongside every conversation.
Focus your team on urgent issues with smart prioritization.
See interaction history and customer data in one view without switching systems.
Created by people who've handled 500,000+ tickets and know what actually works.
Connect email and SMS in minutes, not hours of complicated setup.
Connect email and SMS in minutes, not hours of complicated setup.
Track leads and ensure timely follow-up with priority tracking.
Keep all client communications and requirements in one place.
Organize IT, HR, or facilities requests with proper routing.
Manage user discussions, feature requests, and feedback centrally.
Before implementing UserDeck's Shared Inbox, the agency struggled with:
UserDeck centralized all communications with clear workflows and smart assignments.
More Features You’ll Love
Create professional responses with our intuitive editor and HTML support.
Know when customers read your replies to time follow-ups perfectly.
Connect sales@, support@, and info@ while keeping departmental identity.
Collect website inquiries that automatically become tickets.
Build a seamless support ecosystem with UserDeck integrations.
Bring Facebook and SMS conversations into your unified inbox.
Embed knowledge base and support widget with WordPress, Drupal, or simple embed code.
Use our API and webhooks for custom workflows and automation.
Complete context means problems solved in fewer interactions and happier customers.
Templates, knowledge base, and workflows help each agent handle more tickets.
Consistent, personal support creates experiences that build loyalty.
Spot patterns in tickets that reveal what to fix or build next.
Most teams are up and running within 24-48 hours. Our guided setup process helps you configure your shared inbox, connect your communication channels, and set up your articles quickly.
Absolutely. UserDeck allows you to connect multiple email addresses (support@, sales@, billing@) while maintaining their distinct identities in customer communications. Responses will appear to come from the appropriate address.
UserDeck is designed to scale with your business. The prioritization system, saved replies, and team assignment features help your team handle increasing volumes while maintaining quality. Many customers report handling 2-3x more tickets with the same staff.
The intuitive interface requires minimal training. Most team members become proficient within hours of using the system. We also provide a comprehensive knowledge base to ensure your team gets the most from UserDeck.
UserDeck implements industry-standard security practices including data encryption, role-based access controls, and regular security audits. We’re committed to maintaining the highest standards of data protection for your sensitive customer information.
Yes! UserDeck offers a 14-day free trial with full access to all features. No credit card is required to get started, and you can cancel at any time.
Unlike many competitors who charge per agent (increasing your costs as your team grows), UserDeck offers plans with a specific number of agents. Our transparent pricing model means no hidden fees or surprise increases. Visit our pricing page for detailed information on our plans.
