Transform how your team handles customer inquiries with UserDeck’s powerful yet streamlined support platform. Built for businesses that value meaningful customer relationships, our customer support software centralizes communication, reduces response times, and turns support interactions into opportunities for growth.
The Impact of UserDeck:
Created by a team with experience managing over 500,000 support tickets across multiple agencies and SaaS companies, UserDeck is designed by people who understand your challenges.
See the complete picture with comprehensive customer profiles that consolidate interaction history, purchase data, and custom attributes in one view—eliminating the fragmented experience of juggling multiple systems.
Seamlessly connect UserDeck to your existing business systems through our comprehensive API and webhook system, with support for single-page applications and custom data fields for complex technical environments.
Bring your customer communications into one organized hub that helps your team respond promptly and personally to every inquiry.
Organize Your Support Flow
Connect various email addresses (support@, sales@, billing@) to a single dashboard for streamlined management of all incoming requests.
Access complete conversation history in chronological format, giving your team the context needed to provide informed responses.
Track progress and categorize conversations for improved organization and analytics that drive continuous improvement.
Share documents, screenshots, and images directly within tickets to clarify issues and expedite resolution.
Enhance Team Collaboration
Work together in a collaborative environment that gives everyone visibility into customer conversations.
Share private comments and information between team members without exposing details to customers.
Use pre-written response templates for common inquiries to maintain consistency while saving valuable time.
Assign specific permissions to ensure team members access only the information relevant to their responsibilities.
Directly assign support tickets to individual team members, ensuring every customer inquiry has a designated owner.
Categorize tickets by urgency (Urgent, High, Medium, Low) to optimize resolution workflows and address critical issues first.
Bookmark important tickets to maintain a focused list of high-priority conversations requiring special attention.
Confirm when customers have viewed your responses for better follow-up timing and clearer expectations.
Author articles with our intuitive WYSIWYG editor that supports HTML and markdown for professional, informative content
Enhance articles with rich text, images, videos, and downloadable files to create comprehensive resources.
Track article changes with detailed revision history and one-click restoration capabilities to maintain accuracy.
Control publication status with draft and publishing features that ensure quality before content goes live.
Arrange articles into collections and sub-collections for logical navigation that helps users find answers quickly.
Improve user experience by displaying related articles to promote further learning and reduce support tickets.
Gather user feedback and article view statistics to identify opportunities for content improvement.
Choose from multiple layouts and styles to align with your data presentation needs and brand aesthetics.
Present your knowledge base on a subdomain or directly on your website using embed code, WordPress plugin, or Drupal add-on.
Deliver consistent content experiences across desktop and mobile devices to support users wherever they are.
Connect your knowledge base with your support ticket system for seamless transitions when self-service isn't enough.
Customize your knowledge base with your colors, fonts, and logo to create a cohesive brand experience.
Deploy your chatbot across your website, support widget, and social channels to provide consistent, automated support wherever your customers need help.
Ensure customers receive immediate responses to their questions any time of day or night, significantly reducing wait times and improving satisfaction.
Initiate conversations with website visitors at critical moments, offering assistance and product recommendations that drive engagement and conversions.
When conversations require a personal touch, your chatbot intelligently transfers the conversation to your support team with full context preserved.
Get started quickly with pre-designed conversation flows for common customer inquiries, product recommendations, and lead collection.
Create and customize your chatbot's conversation paths using an intuitive drag-and-drop interface that requires zero coding knowledge.
Connect your chatbot directly to your UserDeck knowledge base to leverage existing content and deliver consistent information across all channels.
Tailor your chatbot's appearance, tone, and personality to match your brand identity, creating a cohesive customer experience.
Gain insights into customer questions, chatbot performance, and conversion rates to continually improve your automated support strategy.
Compare different conversation flows and messages to determine which approaches deliver the best customer experience and business outcomes.
Your chatbot improves over time by learning from each customer interaction, becoming increasingly effective at addressing common inquiries.
Measure the impact of your chatbot through detailed reporting on support volume reduction, conversion improvements, and customer satisfaction.
Launch
Place a support widget on your website and publish helpful articles that reduce repetitive questions and empower customers to find answers 24/7.
Our platform is a trusted choice for business owners
Our high rating proves our platform’s quality and positive global user impact.
Our global presence ensures reliable, efficient customer support solutions.
From solopreneurs to enterprise teams, UserDeck scales seamlessly as your business expands, eliminating the need to migrate to new platforms as you grow.
Get up and running in hours, not weeks, with an intuitive interface that requires minimal training and delivers immediate value.
Our team of support experts is committed to your success, with 95% of all support inquiries receiving a response within 6 hours.
No hidden fees, no per-agent charges, and no surprise increases—just straightforward pricing that makes budgeting simple.
UserDeck integrates seamlessly with the platforms you rely on daily:
Connect Facebook and Twilio to bring social media messages and SMS into your unified inbox for true multi-channel support.
Display your knowledge base or support widget directly on your site using our WordPress plugin, Drupal add-on, or simple embed code.
Use our comprehensive API and webhooks to create custom integrations with your existing business systems.
From solopreneurs to enterprise teams, UserDeck scales seamlessly as your business expands, eliminating the need to migrate to new platforms as you grow.
Store essential contact information, company data, and conversation history in one organized system for more personalized support interactions that build loyalty.
Identify patterns in support requests that signal emerging product issues, connecting your support insights with product development to reduce overall ticket volume.
Measure response times, resolution rates, and customer satisfaction to continuously improve your support operation with data-driven decisions.
Most customers are up and running with UserDeck in a matter of hours, not weeks. The intuitive interface requires minimal training, and our onboarding process guides you through connecting your communication channels, customizing your workspace, and setting up your knowledge base.
Yes! UserDeck offers a 14-day free trial with full access to all features. No credit card is required to get started, and you can cancel at any time.
Unlike many competitors who charge per agent (increasing your costs as your team grows), UserDeck offers plans with a specific number of agents. Our transparent pricing model means no hidden fees or surprise increases. Visit our pricing page for detailed information on our plans.
Absolutely. UserDeck offers seamless integration with popular platforms including Facebook and Twilio for communication channels, plus WordPress and Drupal for embedding your knowledge base or support widget. We also provide a comprehensive API and webhook system for creating custom integrations with your business systems.
No technical skills are required. UserDeck is designed to be user-friendly for teams of all technical abilities. For more advanced customization, our Developer Tools provide options for teams that want deeper integration capabilities.
UserDeck allows you to centralize communications from multiple email addresses, your website support widget, Facebook, and SMS messages through Twilio—all in one unified inbox.
Yes, UserDeck offers extensive customization options. You can tailor your knowledge base, support widget, and customer-facing elements with your brand colors, fonts, and logo to create a consistent experience.
We’re actively developing AI-powered support tools and chatbot functionality that will be available in the near future. These features will be included in your subscription at no additional cost. Join our early access program to be among the first to try these new capabilities.
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