KNOWLEDGE BASE

Empower Customers with a Robust Self-Service Knowledge Base

Give your customers the answers they need, when they need them—with UserDeck’s comprehensive knowledge base solution. Available 24/7, our knowledge base can be embedded within your existing website or hosted on its own subdomain, providing instant access to critical information.
No credit card required.
What UserDeck Customers Achieve:
70%

reduction in repetitive support tickets

24/7

customer support coverage without additional staff

40%

increase in customer satisfaction scores

See the Knowledge Base in Action

Watch how UserDeck’s Knowledge Base transforms your documentation into a powerful self-service support center that delights customers and reduces support load.

Key Knowledgebase Features

See how UserDeck’s Knowledge Base solves the most common documentation and self-service challenges.

Intuitive Content Organization

Organize articles into logical collections and subcategories for effortless navigation.

Rich Text & Media Content Editor

Create professional content with our powerful editor supporting text, images, videos, and downloads.

Customization Features

Match your brand with customizable layouts, colors, fonts, and responsive design options.

Analytics

Optimize content with comprehensive article performance and user engagement metrics.

What Makes UserDeck's Knowledge Base Different

True Content Flexibility

Unlike rigid documentation tools, UserDeck provides complete control over your knowledge base structure and presentation—allowing you to match your content organization to your customers' natural thought process.

Built by Documentation Experts

Created by a team with experience managing technical documentation across multiple industries, UserDeck's knowledge base solves real content management challenges that generic solutions miss.

Seamless Integration Options

Embed your knowledge base directly within your existing website, deploy it on a custom subdomain, or integrate it through WordPress and Drupal plugins—all without compromising design consistency.

How UserDeck's Knowledge Base Compares to Alternatives

See how UserDeck stacks up against basic documentation tools and complex content management systems.
Setup Time
Content Flexibility
Design Control
Performance Tracking
Integration Options
Basic Documentation Tools
Enterprise Content Systems

Powerful Features That Transform Self-Service Support

Intuitive Content Organization
Create a knowledge base that mirrors how your customers naturally search for information.

Collections & Categories

Organize articles into logical groups and subgroups with unlimited nesting capabilities for intuitive navigation.

Custom Article Ordering

Arrange articles in each collection according to importance, complexity, or natural learning progression.

Related Articles

Automatically or manually link to connected topics, helping customers discover additional relevant information.

Smart Search

Implement powerful search functionality that understands customer intent and delivers accurate results even with partial keywords.

Content Creation & Management

Create professional documentation that clearly communicates complex information.
WYSIWYG Editor

Author articles with our intuitive visual editor that supports rich formatting, code blocks, and markdown.

Multimedia Support

Enhance articles with images, videos, downloadable files, and embedded content for comprehensive explanations.

Version Control

Track every change with detailed revision history and restore previous versions with a single click.

Content Workflow Management

Control publication status with draft, review, and publishing features that maintain quality standards.

[COMING SOON] AI Response Generation

Create first drafts of knowledge base articles from support tickets, product specifications, or rough outlines that match your brand voice and documentation standards.

Customization & Branding
Make your knowledge base a seamless extension of your brand experience.

Visual Customization

Choose from multiple layouts, color schemes, typography options, and style elements to align with your brand identity.

Responsive Design

Deliver consistent content experiences across desktop and mobile devices with layouts that automatically adapt to screen size.

Custom Domain

Host your knowledge base on your own subdomain for a professional, branded experience.

CSS Customization

For Developers, apply advanced styling options for complete control over the visual presentation of your knowledge base.

Analytics & Optimization

Understand how customers interact with your knowledge base to continually improve its effectiveness.

Article Performance

Track view counts, time on page, and search terms to identify your most valuable content.

Feedback Collection

Gather user ratings and comments on article helpfulness to identify areas for improvement.

Gap Analysis

Identify missing content by analyzing search terms that return no results or low satisfaction ratings.

User Journey Tracking

Understand navigation patterns to optimize information architecture and content flow.

Beyond Customer Support: Other Ways to Use UserDeck's Shared Inbox

Internal Documentation

Create comprehensive resources for employee onboarding, policies, and procedures with secure access controls.

Product Documentation

Provide detailed guides, tutorials, and reference materials for your products or services.

Developer Resources

Build technical documentation with code snippets, API references, and implementation guides.

Educational Content

Develop structured learning materials and tutorials for training programs or educational products.

Experience UserDeck's Knowledge Base

See how UserDeck can transform your documentation and self-service support with our interactive demo:

Success Story: How a Technology Company Transformed Their Support

Before:

Before implementing UserDeck's Knowledge Base, Company Y struggled with:

The Solution:

After implementing UserDeck's Knowledge Base, they centralized all documentation in one searchable platform with consistent structure and design.

UserDeck provides us with a turnkey solution for our knowledge base which not only helped us setup faster than an inhouse solution, but provided a much better feature set.
Jonathan Y.
Nodecraft

Ready to Transform Your Customer Support?

Start building your customer self-service knowledge base today and experience the difference comprehensive documentation makes.

Why Businesses Choose UserDeck

Provide better support and understand problems

Immediate Impact on Support Volume

Start deflecting common questions to your knowledge base from day one, with many customers seeing 30-50% reduction in basic inquiries within the first month.

No Technical Expertise Required

Create, organize, and publish professional documentation without developers or designers using our intuitive interface and visual tools.

Scales With Your Content Needs

Start with a few essential articles and grow to thousands of documents without performance degradation or structural limitations.

Continuous Improvement Built In

Use built-in analytics and feedback tools to identify content gaps and enhancement opportunities based on actual customer usage.

Additional Capabilities You’ll Love

Public & Private Articles

Control visibility with options to make some content public while restricting other articles to registered users or specific groups.

Automated Table of Contents

Generate navigational aids automatically based on your article headings for improved readability of long-form content.

SEO Optimization

Improve search engine visibility with customizable metadata and search-friendly URL structures.

Print-Friendly Formatting

Allow users to generate clean, formatted PDF versions of articles for offline reference or sharing.

Powerful Integrations to Extend Your Knowledge Base

Connect UserDeck with your essential tools and platforms to create a seamless knowledge ecosystem.

Website Integration

Embed your knowledge base directly into your existing website or application using our WordPress plugin, Drupal add-on, or simple embed code.

Support Ticket Connection

Link knowledge base articles directly from support tickets to provide consistent answers to common questions.

Developer Tools

Connect UserDeck to your existing systems with our comprehensive API and webhooks for customized content management workflows.

The Real Impact of an Effective Knowledge Base

24/7 Support Coverage

Provide instant answers to customer questions at any hour without increasing staff costs or creating coverage gaps during nights, weekends, and holidays.

Reduced Support Costs

Deflect routine questions to self-service resources, allowing your team to handle more complex issues that truly require human expertise—many customers report 30-50% cost savings.

Accelerated Customer Onboarding

Help new customers quickly master your products with structured, searchable documentation that answers questions before they arise, reducing time-to-value.

Consistent Information Delivery

Ensure every customer receives the same accurate information regardless of which support channel they use or which team member they interact with.

Three Simple Steps to Transform Your Documentation

Three Simple Steps to Transform Your Documentation

Step 1
Sign Up for Your Free Trial
Create your account and get immediate access to all features for 14 days—no credit card required.
Step 2
Import or Create Content
Quickly transfer existing documentation or start fresh with our intuitive editor and organizational tools.
Step 3
Customize and Publish
Apply your brand styles, review your content, and make your knowledge base available to customers.
Our customer success team will guide you through each step to ensure your knowledge base delivers maximum value from day one.
FAQ’S

Frequently Asked Questions

Ask any questions.
How quickly can we implement a knowledge base?

Most teams have their basic knowledge base structure and initial articles published within 48-72 hours. Our guided setup process helps you organize your content effectively from the start.

Can we migrate content from our existing documentation?

Yes, UserDeck provides tools to import content from HTML, Markdown, Word documents, and several popular documentation platforms to streamline migration.

How customizable is the knowledge base design?

Very customizable! You can adjust layouts, colors, fonts, header styles, navigation elements, and more to match your brand identity—all without writing code (though custom CSS options are available for advanced users).

Will customers be able to find answers easily?

UserDeck’s knowledge base includes powerful search capabilities, suggested articles, related content links, and intuitive navigation to help customers find answers quickly regardless of how they prefer to search.

How do we measure the effectiveness of our knowledge base?

Our comprehensive analytics show which articles are most viewed, which search terms are common, whether articles successfully answer questions (through user ratings), and how customers navigate through your content—giving you actionable insights for continuous improvement.

Trusted by Growing Businesses Everywhere

[COMING SOON]

AI-Powered Knowledge Management

The Future of Documentation: AI-Enhanced Knowledge Base
Powerful AI capabilities to help your team create, maintain, and optimize knowledge content with unprecedented efficiency and effectiveness.

AI Content Generation

Transform support tickets into polished knowledge base articles with our AI content generator that captures solutions in your brand voice and documentation style.

Content Gap Detection

Automatically identify missing documentation topics by analyzing support tickets, search queries with no results, and other sources.