KNOWLEDGE BASE

Give Customers Answers Without Making Them Wait

Let customers find solutions instantly with UserDeck’s knowledge base that works 24/7. Embed it on your site or host it separately—either way, repetitive questions stop flooding your inbox.

No credit card required.
What UserDeck Customers Achieve:
70%

Fewer repetitive tickets

24/7

support without extra staff

35%

higher satisfaction scores

See the Knowledge Base in Action

Watch how UserDeck turns your documentation into self-service support that customers actually use.

Key Knowledgebase Features

See how UserDeck solves common documentation problems.

Intuitive Content Organization

Organize articles into logical groups that match how customers think.

Rich Text & Media Content Editor

Create professional content with text, images, videos, and downloads.

Customization Features

Match your brand with custom layouts, colors, fonts, and mobile design.

Analytics

Track what's working with detailed article views and customer feedback.

What Makes UserDeck's Knowledge Base Different

True Content Flexibility

Structure your knowledge base how customers naturally search, not how software forces you to organize.

Built by Documentation Veterans

Created by people who've written docs for multiple industries and know what works.

Seamless Integration Options

Embed on your site, use a subdomain, or add via WordPress—all without breaking your design.

How UserDeck Compares to Other Options

See why teams switch from basic docs and complex systems.

Setup Time
Content Flexibility
Design Control
Performance Tracking
Integration Options
Basic Documentation Tools
Enterprise Content Systems

Features That Make Self-Service Actually Work

Intuitive Content Organization

Create a knowledge base that customers can navigate without thinking.

Collections & Categories

Organize articles in nested groups that match customer logic.

Custom Article Order

Arrange content by importance or learning progression.

Related Articles

Link connected topics so customers find everything they need.

Smart Search

Find answers with partial keywords and natural language.

Content Creation & Management

Build professional documentation without a technical writer.

Visual Editor

Write articles with rich formatting, code blocks, and markdown support.

Multimedia Support

Add images, videos, and downloads for complete explanations.

Version Control

Track changes and restore old versions with one click.

Draft Management

Review before publishing to maintain quality standards.

[COMING SOON] AI Response Generation

Create article drafts from tickets or product specs in your voice.

Customization & Branding

Make your knowledge base look like part of your site.

Visual Customization

Pick layouts, colors, and fonts that match your brand.

Mobile Responsive

Content adapts perfectly to any screen size automatically.

Custom Domain

Host on help.yourdomain.com for professional appearance.

CSS Control

Advanced styling options for developers who want full control.

Analytics & Optimization

Understand how customers interact with your knowledge base to continually improve its effectiveness.

Article Performance

Track views and search terms for each article.

Feedback Collection

Get ratings and comments to identify content gaps.

Search Analysis

Find missing content by tracking failed searches.

Navigation Patterns

See how customers move through your knowledge base.

More Than Support: Other Knowledge Base Uses

Internal Documentation

Create employee handbooks and procedure guides with secure access.

Product Documentation

Provide detailed guides, tutorials, and reference materials.

Developer Resources

Build technical docs with code snippets and API references.

Educational Content

Develop structured learning materials and training programs

Try UserDeck's Knowledge Base

See how it works with our interactive demo:

Success Story: How a Technology Company Transformed Their Support

Before:

Before implementing UserDeck's Knowledge Base, the company struggled with:

The Solution:

UserDeck centralized all docs in one searchable, consistent platform.

UserDeck provides us with a turnkey solution for our knowledge base which not only helped us setup faster than an inhouse solution, but provided a much better feature set.
Jonathan Y.
Nodecraft

Ready to Cut Support Volume and Help More Customers?

Start building self-service support that customers actually use.

Why Teams Choose UserDeck

Provide better support and understand problems

Immediate Impact

Cut basic inquiries 30-50% in the first month alone.

No Technical Skills Needed

Create professional docs without developers or designers.

Grows With You

Start with 10 articles or scale to 10,000 without issues.

Continuous Improvement Built In

Use built-in analytics and feedback tools to identify content gaps and enhancement opportunities based on actual customer usage.

More Features You’ll Love

Public & Private Articles

Control who sees what with flexible visibility settings.

Automated Table of Contents

Long articles get navigation aids automatically.

SEO Optimized

Search engines find your content with proper metadata.

Print-Friendly

Users can save clean PDFs for offline reading.

Connects Where You Need It

Your knowledge base works with the existing tools you use.

Website Integration

Embed with WordPress, Drupal, or simple code snippet.

Support Tickets

Link articles directly in ticket responses for consistency.

Developer Tools

Custom workflows with full API and webhook access.

The Real Impact of Great Documentation

Always-On Support

Answer questions at 3 AM without paying for night shifts.

Cut Support Costs

Teams report 30-50% savings by directing routine questions to self-service.

Faster Onboarding

New customers learn faster with organized, searchable help.

Consistent Answers

Everyone gets accurate info no matter who or where they ask.

Three Simple Steps to Transform Your Documentation

Three Simple Steps to Transform Your Documentation

Step 1

Sign Up for Your Free Trial

Create your account and get immediate access to all features for 14 days—no credit card required.

Step 2
Import or Create Content

Copy existing docs or create new ones with our editor.

Step 3
Customize and Publish

Apply your brand and go live in hours.

Our team helps you succeed from day one.

FAQ’S

Frequently Asked Questions

Ask any questions.
How quickly can we implement a knowledge base?

Most teams have their basic knowledge base structure and initial articles published within 48-72 hours. Our guided setup process helps you organize your content effectively from the start.

Can we migrate content from our existing documentation?

Yes, UserDeck provides tools to import content from HTML, Markdown, Word documents, and several popular documentation platforms to streamline migration.

How customizable is the knowledge base design?

Very customizable! You can adjust layouts, colors, fonts, header styles, navigation elements, and more to match your brand identity—all without writing code (though custom CSS options are available for advanced users).

Will customers be able to find answers easily?

UserDeck’s knowledge base includes powerful search capabilities, suggested articles, related content links, and intuitive navigation to help customers find answers quickly regardless of how they prefer to search.

How do we measure the effectiveness of our knowledge base?

Our comprehensive analytics show which articles are most viewed, which search terms are common, whether articles successfully answer questions (through user ratings), and how customers navigate through your content—giving you actionable insights for continuous improvement.

Trusted by Growing Businesses

[COMING SOON]

AI-Powered Documentation

Create and maintain knowledge content faster with AI assistance.

AI Content Generation

Turn support tickets into polished articles matching your style.

Gap Detection

Find missing docs by analyzing failed searches and tickets.