reduction in repetitive support tickets
customer support coverage without additional staff
increase in customer satisfaction scores
Organize articles into logical collections and subcategories for effortless navigation.
Create professional content with our powerful editor supporting text, images, videos, and downloads.
Match your brand with customizable layouts, colors, fonts, and responsive design options.
Optimize content with comprehensive article performance and user engagement metrics.
Unlike rigid documentation tools, UserDeck provides complete control over your knowledge base structure and presentation—allowing you to match your content organization to your customers' natural thought process.
Created by a team with experience managing technical documentation across multiple industries, UserDeck's knowledge base solves real content management challenges that generic solutions miss.
Embed your knowledge base directly within your existing website, deploy it on a custom subdomain, or integrate it through WordPress and Drupal plugins—all without compromising design consistency.
Organize articles into logical groups and subgroups with unlimited nesting capabilities for intuitive navigation.
Arrange articles in each collection according to importance, complexity, or natural learning progression.
Automatically or manually link to connected topics, helping customers discover additional relevant information.
Implement powerful search functionality that understands customer intent and delivers accurate results even with partial keywords.
Content Creation & Management
Author articles with our intuitive visual editor that supports rich formatting, code blocks, and markdown.
Enhance articles with images, videos, downloadable files, and embedded content for comprehensive explanations.
Track every change with detailed revision history and restore previous versions with a single click.
Control publication status with draft, review, and publishing features that maintain quality standards.
Create first drafts of knowledge base articles from support tickets, product specifications, or rough outlines that match your brand voice and documentation standards.
Choose from multiple layouts, color schemes, typography options, and style elements to align with your brand identity.
Deliver consistent content experiences across desktop and mobile devices with layouts that automatically adapt to screen size.
Host your knowledge base on your own subdomain for a professional, branded experience.
For Developers, apply advanced styling options for complete control over the visual presentation of your knowledge base.
Analytics & Optimization
Understand how customers interact with your knowledge base to continually improve its effectiveness.
Track view counts, time on page, and search terms to identify your most valuable content.
Gather user ratings and comments on article helpfulness to identify areas for improvement.
Identify missing content by analyzing search terms that return no results or low satisfaction ratings.
Understand navigation patterns to optimize information architecture and content flow.
Create comprehensive resources for employee onboarding, policies, and procedures with secure access controls.
Provide detailed guides, tutorials, and reference materials for your products or services.
Build technical documentation with code snippets, API references, and implementation guides.
Develop structured learning materials and tutorials for training programs or educational products.
Before implementing UserDeck's Knowledge Base, Company Y struggled with:
After implementing UserDeck's Knowledge Base, they centralized all documentation in one searchable platform with consistent structure and design.
Start building your customer self-service knowledge base today and experience the difference comprehensive documentation makes.
Start deflecting common questions to your knowledge base from day one, with many customers seeing 30-50% reduction in basic inquiries within the first month.
Create, organize, and publish professional documentation without developers or designers using our intuitive interface and visual tools.
Start with a few essential articles and grow to thousands of documents without performance degradation or structural limitations.
Use built-in analytics and feedback tools to identify content gaps and enhancement opportunities based on actual customer usage.
Control visibility with options to make some content public while restricting other articles to registered users or specific groups.
Generate navigational aids automatically based on your article headings for improved readability of long-form content.
Improve search engine visibility with customizable metadata and search-friendly URL structures.
Allow users to generate clean, formatted PDF versions of articles for offline reference or sharing.
Connect UserDeck with your essential tools and platforms to create a seamless knowledge ecosystem.
Embed your knowledge base directly into your existing website or application using our WordPress plugin, Drupal add-on, or simple embed code.
Link knowledge base articles directly from support tickets to provide consistent answers to common questions.
Connect UserDeck to your existing systems with our comprehensive API and webhooks for customized content management workflows.
Provide instant answers to customer questions at any hour without increasing staff costs or creating coverage gaps during nights, weekends, and holidays.
Deflect routine questions to self-service resources, allowing your team to handle more complex issues that truly require human expertise—many customers report 30-50% cost savings.
Help new customers quickly master your products with structured, searchable documentation that answers questions before they arise, reducing time-to-value.
Ensure every customer receives the same accurate information regardless of which support channel they use or which team member they interact with.
Three Simple Steps to Transform Your Documentation
Most teams have their basic knowledge base structure and initial articles published within 48-72 hours. Our guided setup process helps you organize your content effectively from the start.
Yes, UserDeck provides tools to import content from HTML, Markdown, Word documents, and several popular documentation platforms to streamline migration.
Very customizable! You can adjust layouts, colors, fonts, header styles, navigation elements, and more to match your brand identity—all without writing code (though custom CSS options are available for advanced users).
UserDeck’s knowledge base includes powerful search capabilities, suggested articles, related content links, and intuitive navigation to help customers find answers quickly regardless of how they prefer to search.
Our comprehensive analytics show which articles are most viewed, which search terms are common, whether articles successfully answer questions (through user ratings), and how customers navigate through your content—giving you actionable insights for continuous improvement.
Trusted by Growing Businesses Everywhere
Transform support tickets into polished knowledge base articles with our AI content generator that captures solutions in your brand voice and documentation style.
Automatically identify missing documentation topics by analyzing support tickets, search queries with no results, and other sources.
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