SHARED INBOX

All Customer Messages in One Place

Stop jumping between email, Facebook, and SMS to answer customers. UserDeck brings every conversation into one organized inbox where your whole team can work together.

No credit card required.
What UserDeck Customers Achieve:
30-50%

lower support costs

60%
faster customer response times
40%

more tickets handled

See the Shared Inbox in Action

Watch how UserDeck turns scattered messages into organized teamwork.

Key Shared Inbox Features

See how UserDeck solves your biggest support headaches.

Unified Communication Hub

Connect all customer touchpoints in one organized workspace.

Team Collaboration Center

Work together with notes, assignments, and tagging.

Customer Context Panel

See complete customer information and history alongside every conversation.

Priority Management System

Focus your team on urgent issues with smart prioritization.

AI Content Generation

Generate response drafts and knowledge articles with AI assistance.

What Makes UserDeck's Shared Inbox Different

Complete Customer Context

See interaction history and customer data in one view without switching systems.

Built by Support Experts

Created by people who've handled 500,000+ tickets and know what actually works.

Multi-Channel Without Complexity

Connect email, Facebook, and SMS in minutes, not hours of complicated setup.

How UserDeck Compares to Other Solutions

See why teams switch from typical email inboxes and complex ticketing systems.

Setup Time
Learning Curve
Team Collaboration
Customer Context
Cost
Other Helpdesks

Enterprise Ticketing
Systems

Features That Transform Support

Streamlined Communication Management

Manage all customer interactions without missing anything.

Multi-Channel Support

Consolidate email, Facebook, and SMS so customers can reach you their way.

Threaded Messages

View complete conversation history in order without digging through old emails.

Customer Profiles

See customer data and past conversations right next to current tickets.

File Attachments

Exchange images and documents directly in conversations.

Team Collaboration Tools

Work together to improve response quality and speed up resolution times.

Team Inbox

Share the support load with a workspace where everyone can help.

Internal Notes

Add private team comments that customers never see.

Ticket Assignment

Assign conversations to specific people so nothing gets forgotten.

Saved Replies

Use templates for common questions while keeping your brand voice.

[COMING SOON] AI Response Generation

Generate response drafts based on past tickets and your knowledge base.

Organization & Prioritization

Keep support organized and focused on what matters.

Priority Management

Mark tickets as urgent, high, medium, or low to tackle critical issues first.

Conversation Status & Tags

Track progress and organize tickets for better reporting.

Watch/Follow System

Bookmark important conversations that need extra attention.

Role-Based Access

Control who sees what to keep sensitive info secure.

Beyond Customer Support: Other Ways Teams Use UserDeck

Sales Lead Management

Track leads and ensure timely follow-up with priority tracking.

Client Service

Keep all client communications and requirements in one place.

Internal Help Desk

Organize IT, HR, or facilities requests with proper routing.

Community Management

Manage user discussions, feature requests, and feedback centrally.

Conversations Demo

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Success Story: How a Design Agency Transformed Their Support

Before:

Before implementing UserDeck's Shared Inbox, the agency struggled with:

The Solution:

UserDeck centralized all communications with clear workflows and smart assignments.

UserDeck provides us with a turnkey solution for our knowledge base which not only helped us setup faster than an inhouse solution, but provided a much better feature set.
Jonathan Y.
Nodecraft

Ready to Unify Your Customer Support?

Start centralizing your customer communications today and experience the difference UserDeck can make.

Why Businesses Choose UserDeck

Simple Setup

Go live in hours with minimal training and no technical headaches.

Scales With You

Works for solopreneurs to big teams without painful migrations.

Professional Support

Deliver consistent experiences that strengthen your brand.

Actionable Insights

Track performance and spot trends with clear reporting.

More Features You’ll Love

Rich Text Editor

Create professional responses with our intuitive editor and HTML support.

Message Tracking

Know when customers read your replies to time follow-ups perfectly.

Multiple Email Support

Connect sales@, support@, and info@ while keeping departmental identity.

Website Widget Integration

Collect website inquiries that automatically become tickets.

Connects to Your Essential Tools

Build a seamless support ecosystem with UserDeck integrations.

Communication Channels

Bring Facebook and SMS conversations into your unified inbox.

Website Integration

Embed knowledge base and support widget with WordPress, Drupal, or simple embed code.

Developer Tools

Use our API and webhooks for custom workflows and automation.

The Real Impact of a Unified Inbox

Faster Solutions

Complete context means problems solved in fewer interactions and happier customers.

Reduced Support Costs

Templates, knowledge base, and workflows help each agent handle more tickets.

Keep Customers Longer

Consistent, personal support creates experiences that build loyalty.

Identify Product Improvement Opportunities

Spot patterns in tickets that reveal what to fix or build next.

Getting Started is Simple
Step 1

Sign Up for Free

Get 14 days of full access without a credit card.

Step 2

Connect Channels

Quickly connect your email addresses, Facebook, and SMS.

Step 3
Invite Your Team

Add members, set roles, and start collaborating.

Our team guides you through each step for maximum value from day one.

FAQ’S

Frequently Asked Questions

Ask any questions.
How long does implementation typically take?

Most teams are up and running within 24-48 hours. Our guided setup process helps you configure your shared inbox, connect your communication channels, and set up your articles quickly.

Can we maintain separate email addresses while using a shared inbox?

Absolutely. UserDeck allows you to connect multiple email addresses (support@, sales@, billing@) while maintaining their distinct identities in customer communications. Responses will appear to come from the appropriate address.

How does UserDeck handle high ticket volumes?

UserDeck is designed to scale with your business. The prioritization system, saved replies, and team assignment features help your team handle increasing volumes while maintaining quality. Many customers report handling 2-3x more tickets with the same staff.

Is training required for our team?

The intuitive interface requires minimal training. Most team members become proficient within hours of using the system. We also provide a comprehensive knowledge base to ensure your team gets the most from UserDeck.

How secure is our customer data?

UserDeck implements industry-standard security practices including data encryption, role-based access controls, and regular security audits. We’re committed to maintaining the highest standards of data protection for your sensitive customer information.

Does UserDeck offer a free trial?

Yes! UserDeck offers a 14-day free trial with full access to all features. No credit card is required to get started, and you can cancel at any time.

How is UserDeck priced?

Unlike many competitors who charge per agent (increasing your costs as your team grows), UserDeck offers plans with a specific number of agents. Our transparent pricing model means no hidden fees or surprise increases. Visit our pricing page for detailed information on our plans.

Trusted by Growing Businesses

[COMING SOON]

AI-Powered Support

The Future of Documentation: AI-Enhanced Knowledge Base

Faster, consistent responses that keep the personal touch customers love.

AI Response Generation

Get response drafts using your brand voice, product knowledge, and customer history.

Smart Article Suggestions

AI recommends relevant knowledge base articles to include in responses.