Point your customers to answers
Solve your customer's questions faster
Allow your customers to solve problems themselves by viewing the articles you create.
You can't always be available to support your customers, but your knowledge base will.
When your customers are able to find answers, you have more time to do other things.
Display your content
Inherits your site styling and fits in your layout
Override the default layout styling with your custom site design that is already inherited from your site's styles.
Quickly change the way your guide looks and the features displayed.
Embed any piece of content from a single article, a category, or collection. You have full control.
See your changes to the content live on your site immediately after they are made.
No Separate Site
There's no required setting up and matching the styling of your site, it inherits your website's layout and blends in.
Whether your customers are on a desktop or mobile device they will be able to view your content.
See your page views inside of Google Analytics with full tracking support.
Manage your content
Visually see how content will live on your site
Write articles using the WYSIWYG editor with full HTML or Markdown support.
Attach files to any article to allow customers to download.
Easily add images inline to your articles by dragging and dropping.
When working on new articles they will be drafted until published so you can see how it look on your site.
You can change the visibility of collections, categories, and articles for internal use or to not be listed and must be linked to.
Never lose your important changes to articles. You can always restore a backup at any time.
Organize your content
Grow your content with your site
Store articles that are directly related to each other with a layer of separation.
Categorize your articles under a hierarchy, which belong under a collection.
Articles are content that helps customers with problems around your main site.
Analyze your content
Learn what helps customers
Discover if customers are finding content that matches up with what they are looking for.
See your most popular articles that customers are viewing for the most common answers.
Learn which articles are helpful and which aren't working to improve the self service.