Support overview
How Conversations work
![How conversations work](https://userdeck.com/assets/build/img/pages/conversations/overview.png)
Extending information
Getting to know your customers
![Customer profiles](https://userdeck.com/assets/build/img/pages/conversations/customer-profiles.png)
![Customer profiles](https://userdeck.com/assets/build/img/pages/conversations/icons/customer-profiles.png)
Customer Profiles
Store data for customers as customizable meta information to expand your customer insight.
![Webhooks](https://userdeck.com/assets/build/img/pages/conversations/icons/webhooks.png)
Webhooks
Retrieve custom data from your existing system or 3rd party systems like billing products.
![Previous conversations](https://userdeck.com/assets/build/img/pages/conversations/icons/previous-conversations.png)
Previous Conversations
Refer to previous conversations for helpful historical insight.
Powerful tools for teams
Better support organization
![Built for teams](https://userdeck.com/assets/build/img/pages/conversations/icons/built-teams.png)
Built for Teams
Get your entire support team on board to handle tickets together.
![Statuses & Tags](https://userdeck.com/assets/build/img/pages/conversations/icons/tagging.png)
Statuses & Tags
Track the status and tag tickets for later access and insight.
![Read Tracking](https://userdeck.com/assets/build/img/pages/conversations/icons/read-tracking.png)
Read Tracking
Know if customers have viewed your sent messages.
![Cannned Responses](https://userdeck.com/assets/build/img/pages/conversations/icons/canned-responses.png)
Cannned Responses
Store common answers to be reused on new replies to customer tickets.
![WYSIWYG](https://userdeck.com/assets/build/img/pages/conversations/icons/wysiwyg.png)
WYSIWYG
Write messages using the WYSIWYG editor with HTML support.
![Notes](https://userdeck.com/assets/build/img/pages/conversations/icons/notes.png)
Notes
Store private intormation that can be shared between team members on tickets.