Support overview
How Conversations work
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Extending information
Getting to know your customers
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Customer Profiles
Store data for customers as customizable meta information to expand your customer insight.
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Webhooks
Retrieve custom data from your existing system or 3rd party systems like billing products.
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Previous Conversations
Refer to previous conversations for helpful historical insight.
Powerful tools for teams
Better support organization
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Built for Teams
Get your entire support team on board to handle tickets together.
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Statuses & Tags
Track the status and tag tickets for later access and insight.
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Read Tracking
Know if customers have viewed your sent messages.
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Cannned Responses
Store common answers to be reused on new replies to customer tickets.
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WYSIWYG
Write messages using the WYSIWYG editor with HTML support.
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Notes
Store private intormation that can be shared between team members on tickets.