Tools to solve problems and answer questions
Flexibility and collaboration to help customers
The Conversation overlay allows a customizable pop-up to display on your existing website. The customer message creates an automatic ticket which can be answered via the control panel or through email.
Unique Mailboxes
Separate departments that team members can access.
Threaded Messages
Full threaded history tracking of every message.
Attachments
Exchange attachments to help share ideas and information.
Support overview
How Conversations work
Extending information
Getting to know your customers
Customer Profiles
Store data for customers as customizable meta information to expand your customer insight.
Webhooks
Retrieve custom data from your existing system or 3rd party systems like billing products.
Previous Conversations
Refer to previous conversations for helpful historical insight.
Powerful tools for teams
Better support organization
Built for Teams
Get your entire support team on board to handle tickets together.
Statuses & Tags
Track the status and tag tickets for later access and insight.
Read Tracking
Know if customers have viewed your sent messages.
Cannned Responses
Store common answers to be reused on new replies to customer tickets.
WYSIWYG
Write messages using the WYSIWYG editor with HTML support.
Notes
Store private intormation that can be shared between team members on tickets.