How Conversations work
Getting to know your customers
Store data for customers as customizable meta information to expand your customer insight.
Retrieve custom data from your existing system or 3rd party systems like billing products.
Refer to previous conversations for helpful historical insight.
Powerful tools for teams
Better support organization
Built for Teams
Get your entire support team on board to handle tickets together.
Statuses & Tags
Track the status and tag tickets for later access and insight.
Know if customers have viewed your sent messages.
Store common answers to be reused on new replies to customer tickets.
Write messages using the WYSIWYG editor with HTML support.
Store private intormation that can be shared between team members on tickets.