May 11, 2014
We've just added the ability to search Guides. Your customers can now find answers faster through self-service and save you time from support tickets and emails.
Search is now available for all Guides and comes enabled by default so you will see it live on your site immediately. Try it out in our support page.
April 29, 2014
Today we've added a new feature to our platform, SSL support.
With SSL support, widgets can now be used on any SSL page or even websites that requires SSL accross an entire domain.
This has been rolled out to all users and will work immediately when you integrate widgets to an SSL page of your site.
April 25, 2014
Today we are happy to announce Guides, a powerful knowledge base widget that embeds into existing websites. We've been thinking for a while about what a future knowledge base system could look like, how it could work, and why it could be better.
No Separate Website
One of the biggest pain points in setting up a knowledge base is setting up another website. It can be time consuming to setup and maintain styling with your main website when any redesign or changes happen. Your content lives on your website and inherits your existing design and blends right in.
Simple To Integrate
Powerful Content Management
You manage content not only in our control panel, but live on your website using the widget. We have an amazing WYSIWYG editor with HTML and Markdown support to manage articles.
Copy. Paste. Customer Support.
We think we've come up with something pretty great and are excited to how you use it. We've got more planned in the road ahead so if you have any features you want to see, feedback or issues please let us know.