July 16, 2014
We're happy to announce our newest feature for Guides is article ratings. Ratings allow you to gauge how well customer's problems are being answered through self service by seeing which articles are helpful to them.
If an article has a high number of helpful ratings and one of the most popular in your knowledge base, chances are the writing style used should be replicated. You can then apply that to the most unhelpful articles and consider rewriting them.
You can see the new ratings when viewing an article. Learn how to view ratings for an article.
June 10, 2014
We now offer the ability to allow file attachments to be added to any article in Guides. Attachments are great for when you want to provide customers files they can download and great for added support such as PDFs.
You can see attachments inside the widget at the bottom of any article that has one or more.
You can start using attachments today, so why not learn how to attach a file to an article.
June 2, 2014
You can now upload images through both the WYSIWYG and the Markdown editors. Images are hosted by us and we handle the scaling as we do with the widget.
Adding images to your articles such as screenshots can explain better and help even more than just text based how tos by showing users more context of the answer you are providing to reduce questions and support time.
When you are ready, learn how to upload an image to an article.
May 18, 2014
You can now embed a single article, a category, or a collection instead of the entire guide on any page of your site.
This is great when you want to add a dynamic F.A.Q. to a pricing page or put an article as a dynamic page you can change easily without doing deployments to make a change.
We're excited to see how you use this new feature. You can start using immediately, so go embed any type of content to your page.