New Feature: SEO Support

August 15, 2014

We're proud to release a huge addition to the platform, SEO (search engine optimization) support.

Even though search engines are getting better all the time to try to detect, parse, and even index JavaScript based content, the reality is it is still far from perfect and content owners need to do more work to ensure the content gets properly indexed.

Content doesn't help customers if they have a hard time finding it. One of the benefits of putting content into Guides is to reduce support time by allowing customers to solve their own problems using self support. Customers often use search engines to find answers too and we have now optimized the entire platform out of the box when you embed Guides, your content will be shortly indexed and drive more traffic to your Guide.

If you have already installed the embed code you will need to update it as it will use a new URL to point search engines to. By default, URLs in search engines will use the generic domain, you can change this by configuring your web server.

Learn more about setting up SEO support.