New Feature: Guides Article Ratings

We’re happy to announce our newest feature for Guides is article ratings. Ratings allow you to gauge how well customer’s problems are being answered through self service by seeing which articles are helpful to them.

If an article has a high number of helpful ratings and one of the most popular in your knowledge base, chances are the writing style used should be replicated. You can then apply that to the most unhelpful articles and consider rewriting them.

You can see the new ratings when viewing an article. Learn how to view ratings for an article.

Like what you see? Share with a friend.

New Feature: Guides Revision History

Customer Support Software We’re excited to share with you today a new feature for Guides called revision history. From the start, each time you change an article, we’ve been storing

Announcing Conversations: Embedded Ticketing Software

Customer Support Software We are incredibly excited to share a new product with you today that we’re calling Conversations. Our goal since the beginning was to build a platform to allow

New Feature: Multiple Guides

Customer Support Software We’re happy to announce our newest feature by popular request for Guides. You can now manage multiple Guides under a single account. Whether you manage multiple websites

Join UserDeck Now and Enhance Your Customer Engagement!

With UserDeck, you can effortlessly enhance your website’s customer service capabilities, offering real-time support and guidance to visitors through easy-to-use integrated tools.

Join our newsletter to stay up to date on features and releases.

"*" indicates required fields

Quick Links

Product

Company