Stop juggling emails, social messages, and support tickets. UserDeck puts everything in one place so you can help customers faster. Built for startups and small businesses that care about their users.
The Impact of UserDeck:
Answer customers before they get frustrated
Keep customers happy
Created by a team with experience managing over 500,000 support tickets across multiple businesses. We know what works.
Customer history, past conversations, and notes—all right there when you need them.
A simple API that works with your existing setup. No complicated migrations.
Stop checking multiple platforms. Handle everything from one dashboard.
Organize Your Support
Connect several email addresses (support@, sales@, billing@) to one dashboard
See every past message in order. Never ask customers to repeat themselves.
Track progress and categorize conversations your way.
Send and receive attachments right in the ticket.
Work Better Together
Your whole team sees what's happening. No more confusion.
Leave comments for teammates that customers never see.
Common questions get consistent answers in seconds.
Control who sees what. Keep sensitive info secure.
Every message has an owner. Nothing falls through cracks.
Mark tickets as urgent, high, medium, or low. Handle critical stuff first.
Bookmark conversations that need extra attention.
Know when customers see your replies.
Let customers find answers themselves. Available 24/7. Reduces tickets by up to 30%.
Create Helpful Content Fast
Write articles like you're using Google Docs. No training needed.
Show, don't just tell. Upload files directly.
Made a mistake? Roll back changes with one click.
Preview before publishing. Get it right the first time.
Make Content Easy to Find
Group articles by topic, helping customers find answers fast.
Show similar content automatically. Keep users reading.
Track views and feedback. Improve what matters.
Pick a design that fits your content.
Host on a subdomain or embed on your site.
Looks great on phones. No extra work needed
Articles link to your ticket widget seamlessly.
Your colors, fonts, and logo throughout
AI CHATBOT
Answer questions instantly. Even at 3 AM. Your team sleeps while AI helps customers.
Always-On Support
Website, widget, social channels. One chatbot covers them all.
Instant answers any time. No more "we'll get back to you."
Starts chats at the right moment. Helps visitors become customers.
Complex questions go to your team with full context.
Easy to Set Up
Common flows ready to go. Launch in minutes.
No coding. Just click and connect.
Pulls answers from existing articles automatically.
Looks and sounds like you, not a robot.
Track what customers ask and improve your answers.
Try different approaches, then keep what works best.
Learns from every conversation, improving answers over time.
See tickets reduced and sales increased.
Connect Your Channels
Add email, Facebook, SMS in minutes.
Set It Up Your Way
Match your brand, add saved replies and team members
Launch
Place the support widget on your website and publish helpful articles.
Watch It Work
Track performance and happy customers
Our platform is a trusted choice for business owners
Our high rating proves our platform’s quality and positive global user impact.
Our global presence ensures reliable, efficient customer support solutions.
Join the thousands who turned support from a headache into an advantage.
From solopreneurs to startups, UserDeck scales seamlessly as your business grows.
Get running in hours. No consultants or training needed.
Our support team responds quickly. We practice what we preach.
No per-agent fees. No surprises. Budget confidently.
UserDeck connects to what you already use:
Facebook and SMS flow into your inbox automatically.
WordPress plugin, embed code, or API. Your choice.
Full API and webhooks. Build what you need.
More Features That Matter
Add to your site in minutes. Visitors become tickets automatically.
See purchase history and past conversations in one view.
Find common problems before they explode. Fix root causes.
Measure key stats to monitor your team's performance.
Most customers are up and running with UserDeck in a matter of hours, not weeks. The intuitive interface requires minimal training, and our onboarding process guides you through connecting your communication channels, customizing your workspace, and setting up your knowledge base.
Yes! UserDeck offers a 14-day free trial with full access to all features. No credit card is required to get started, and you can cancel at any time.
Unlike many competitors who charge per agent (increasing your costs as your team grows), UserDeck offers plans with a specific number of agents. Our transparent pricing model means no hidden fees or surprise increases. Visit our pricing page for detailed information on our plans.
Absolutely. UserDeck offers seamless integration with popular platforms including Facebook and Twilio for communication channels, plus WordPress and Drupal for embedding your knowledge base or support widget. We also provide a comprehensive API and webhook system for creating custom integrations with your business systems.
No technical skills are required. UserDeck is designed to be user-friendly for teams of all technical abilities. For more advanced customization, our Developer Tools provide options for teams that want deeper integration capabilities.
UserDeck allows you to centralize communications from multiple email addresses, your website support widget, Facebook, and SMS messages through Twilio—all in one unified inbox.
Yes, UserDeck offers extensive customization options. You can tailor your knowledge base, support widget, and customer-facing elements with your brand colors, fonts, and logo to create a consistent experience.
We’re actively developing AI-powered support tools and chatbot functionality that will be available in the near future. These features will be included in your subscription at no additional cost. Join our early access program to be among the first to try these new capabilities.
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