See how UserDeck’s Shared Inbox solves the most common customer support challenges.
Connect all customer touchpoints in one organized workspace.
Work together seamlessly with internal notes, assignments, and collision detection.
Access complete customer information and history alongside every conversation.
Keep your team focused on what matters with intelligent prioritization.
Keep your team focused on what matters with intelligent prioritization.
Unlike fragmented solutions, UserDeck maintains comprehensive customer profiles that consolidate interaction history, company data, and custom information in one view—enabling truly personalized support without switching between systems.
Created by a team with experience managing over 500,000 support tickets across multiple agencies and SaaS companies, UserDeck solves real-world support challenges that theoretical platforms miss.
Connect email, Facebook, and SMS in one unified inbox without the implementation headaches and training burden of overly complicated enterprise solutions.
Enterprise Ticketing
Systems
Consolidate messages from various email addresses, Facebook, and SMS into one unified inbox—giving customers the flexibility to reach you through their preferred channel.
View complete conversation history in chronological order, ensuring your team has full context for every interaction without searching through separate systems.
Access detailed customer information alongside each ticket, including automatically retrieved profile data and complete conversation history for personalized support.
Exchange images, documents, and files directly within conversations to quickly resolve issues that require visual context or documentation.
Team Collaboration Tools
Enable seamless teamwork that improves response quality and speeds up resolution times.
Share responsibility for customer support with a collaborative workspace where everyone can contribute to timely, accurate responses.
Add private comments visible only to team members to share context, suggestions, or background information without cluttering customer-facing responses.
Directly assign conversations to specific team members, ensuring every customer inquiry has a designated owner while distributing work evenly.
Create and share reusable templates for common questions, maintaining consistent voice while reducing repetitive typing.
Generate customized response drafts based on ticket context, customer history, and your knowledge base content—ready for agent review and personalization.
Categorize tickets by urgency (Urgent, High, Medium, Low) to optimize your team's workflow and ensure critical issues receive immediate attention.
Track conversation progress and apply custom tags to improve organization, searchability, and reporting.
Bookmark important tickets to maintain a focused list of high-priority conversations requiring special attention or monitoring.
Assign specific permissions to ensure team members access only relevant information while maintaining security and privacy.
Centralize lead communications and ensure timely follow-up with priority tracking and assignment features.
Maintain comprehensive records of all client interactions and requirements in one accessible system.
Transform your IT, HR, or facilities support with organized ticket management and knowledge resources.
Centralize user discussions, feature requests, and feedback in one manageable system.
Before implementing UserDeck's Shared Inbox, the agency struggled with:
After implementing UserDeck's Shared Inbox, they centralized all communications and established clear workflows with priority management and team assignments.
Start centralizing your customer communications today and experience the difference a truly unified inbox makes.
Get up and running in hours, not weeks, with an intuitive interface that requires minimal training and technical setup.
Scale your support operations smoothly from solo entrepreneurs to enterprise teams without disruptive platform migrations or performance degradation.
Deliver consistent, professional customer experiences that strengthen your brand identity and build trust through every interaction.
Identify emerging issues, track team performance, and uncover opportunities for improvement with comprehensive reporting and analytics.
Additional Capabilities You’ll Love
Create professional, well-formatted responses that contain precisely the information your customers need using our intuitive editor with full HTML support.
Confirm when customers have viewed your responses, helping your team prioritize follow-up and avoid unnecessary reminders.
Connect various addresses (sales@, support@, info@) within a single support dashboard, keeping departmental identity while centralizing management.
Seamlessly collect customer inquiries from your website with our customizable widget that automatically creates tickets in your shared inbox.
Connect UserDeck with your essential tools and communication channels to create a seamless support ecosystem.
Integrate with Facebook and Twilio to bring social media and SMS conversations into your unified inbox.
Embed your knowledge base and support widget directly into your website or application using our WordPress plugin, Drupal add-on, or simple embed code.
Connect UserDeck to your existing systems with our comprehensive API and webhooks for customized data flow and automation.
With all communication channels centralized and complete customer history at their fingertips, your team solves problems in fewer interactions—turning potentially frustrated customers into loyal advocates.
The combination of saved replies, knowledge base deflection, and streamlined workflows means each team member handles more tickets per day without sacrificing quality—reducing your cost per resolution.
Consistent, personalized support based on complete customer context creates the positive experiences that keep customers coming back and recommending your business to others.
Spot patterns in support tickets that reveal product issues or enhancement opportunities, turning your support team into a valuable source of product development intelligence.
Our customer success team will guide you through each step to ensure you’re getting maximum value from day one.
Most teams are up and running within 24-48 hours. Our guided setup process helps you configure your shared inbox, connect your communication channels, and import existing customer data quickly.
Absolutely. UserDeck allows you to connect multiple email addresses (support@, sales@, billing@) while maintaining their distinct identities in customer communications. Responses will appear to come from the appropriate address.
UserDeck is designed to scale with your business. The prioritization system, saved replies, and team assignment features help your team handle increasing volumes while maintaining quality. Many customers report handling 2-3x more tickets with the same staff.
The intuitive interface requires minimal training. Most team members become proficient within hours of using the system. We also provide a comprehensive knowledge base to ensure your team gets the most from UserDeck.
UserDeck implements industry-standard security practices including data encryption, role-based access controls, and regular security audits. We’re committed to maintaining the highest standards of data protection for your sensitive customer information.
Yes! UserDeck offers a 14-day free trial with full access to all features. No credit card is required to get started, and you can cancel at any time.
Unlike many competitors who charge per agent (increasing your costs as your team grows), UserDeck offers plans with a specific number of agents. Our transparent pricing model means no hidden fees or surprise increases. Visit our pricing page for detailed information on our plans.
Transform support tickets into polished knowledge base articles with our AI content generator that captures solutions in your brand voice and documentation style.
Automatically identify missing documentation topics by analyzing support tickets, search queries with no results, and other sources.
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